Frequently Asked Questions
What can be reported?
Any breaches of the Code of Conduct, related policies, and issues that may adversely affect Jaycar Group, its team members or business.
How do I make a report?
The Jaycar Group has engaged an independent consultant to manage the receipt, recording and reporting of serious misconduct. Stopline is an independent, confidential and impartial conduit for information that enables the reporting of corrupt or improper conduct. Stopline has people experienced in handling sensitive information from stakeholders.
Who is Stopline?
Do I have to give my name?
No. Your call to Stopline can, if you wish, be anonymous and the staff of Stopline will not ask for any personal details. You may volunteer the information anonymously to Stopline if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Whistleblower Protection Officer at the Jaycar Group. If you choose to remain anonymous Stopline will issue a confidential reference and password should you wish to seek the status of your disclosure at some later date.
If I make a complaint regarding suspected misconduct, how will I be protected?
The Jaycar Group is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. The Jaycar Group has appointed Stopline to enhance confidentiality and anonymity within the Jaycar Group with respect to Whistleblower procedures.
How does Stopline work?
Stopline enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the relevant officer (the Disclosure Officer for Whistleblower reports) with the Jaycar Group.
Who and what is the Whistle Blower Protection Officer?
A person within the Jaycar Group is responsible for ensuring that all serious complaints are handled appropriately. The Whistleblower Protection Officer is responsible for the Jaycar Group’s role in managing disclosures and being the contact point for both Stopline and the Jaycar Group.
At what time can I contact Stopline?
You can telephone the Stopline on 1300 30 45 50 (in Australia) 24 hours a day, 7 days a week. A Stopline investigator will answer your call during business hours (0800 – 1800 Mon – Fri AEST). Any messages left with our overnight team will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.
If I make a report will I be liable anyway?
Where a person who makes a disclosure is implicated in the misconduct, the Jaycar Group will use all reasonable efforts to protect the individual from reprisals; however the act of reporting improper conduct may not shield the person from the reasonable consequences flowing from any involvement in serious misconduct.
Where else can I obtain information about the hotline service and related policies?
Full details are available on the Jaycar Group intranet site.
Does this apply for all Brands within the business?
Yes, this policy and reporting service is applicable to all of the Jaycar Group businesses including: Jaycar, Road Tech Marine, Soanar, TechBrands and Support Office.
The policy applies to;
- its officers and employees;
- its consultants, secondees and volunteers;
- its contractors, suppliers and their employees; and
- all Jaycar Group operations, including its related bodies corporate.